Terms & Conditions

Who you are dealing with

Malta Audio Guide provides self-guided audio walking tours.

Contact: [email protected].

What you are buying

The written guide for every stop is free to read and always will be, and three stops of a browser’s choosing, up to two on one tour, play in full without payment, without an account and with no limit on how often. What is sold is the recorded narration for the rest of the tour, the guided walking mode that follows your location, and the ability to download audio and bounded city maps for offline use.

You are buying a personal, non-transferable licence to use that audio for your own private, non-commercial use. You may not copy, redistribute, broadcast, resell or use it in a commercial tour, and you may not extract the audio files or the text for use elsewhere.

The licence does not expire. It is a single payment, not a subscription, and there is nothing to renew or cancel. You may listen as many times as you like, on as many trips as you like. If we add stops to a tour you have bought, or re-record it, you get the new version at no further cost.

How access works, and its limits

You do not need an account to buy or to listen. Your purchase unlocks in the browser you bought it in, immediately and without a password.

That has a consequence: clear your site data, switch browser or change phone, and that browser no longer knows what you own. So the purchase is also recorded against the email address you paid with. Sign in with that address on the restore page and it comes back, on any device, as often as you need.

Signing in is never required to buy, to read or to listen — only to recover. If you would rather not sign in at all, keep your payment confirmation email: write to us with it and we will sort it out by hand.

Prices and payment

Prices are shown in euro and include any applicable VAT. Payment is taken by Stripe; we never see or store your card details. Your purchase is complete when Stripe confirms the payment and the audio unlocks.

Walking safely — please read

These are walking tours of real cities with real traffic, steep steps, uneven historic paving, unguarded drops from bastion walls, and strong sun. You are responsible for your own safety and for anyone with you.

Do not look at your phone while crossing roads or descending steps. The narration is designed so you can put the phone away and listen. Follow all signs, barriers and instructions from staff at any site you visit.

Routes and directions are provided in good faith but conditions change: streets close, sites shut, and stairs get wet. Use your own judgement, and if a route looks unsafe or impassable, do not take it.

Accuracy

The historical content has been researched with care, but it is a guide for visitors, not an academic work, and interpretations differ. Practical details — opening hours, prices, firing times, whether a museum is open — change frequently and are not guaranteed. Check with the site itself before planning your day around it. Map positions are approximate.

Availability

We aim to keep the guide available but do not guarantee uninterrupted access. Detailed online maps depend on third-party tile services, and location features depend on your device. Download audio and the bounded city map before setting out without a connection. Offline coverage is limited to the saved area, and browser storage may be cleared or evicted.

Intellectual property

The written guides, the recorded narration, the routes and the design of this site belong to us and are protected by copyright. Map data is © OpenStreetMap contributors, used under the Open Database Licence. The typefaces are used under the SIL Open Font Licence.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — and nothing here affects your statutory rights as a consumer.

Subject to that, we are not liable for indirect or consequential loss, and our total liability in connection with a purchase is limited to the amount you paid for it. We are not liable for injury or loss arising from how you choose to walk a route, or from the acts of third-party attractions, transport or map providers.

Governing law and complaints

These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction. If you live elsewhere in the EU, you keep the protection of the mandatory consumer rules of your own country and may bring proceedings there.

If something has gone wrong, please contact us first at [email protected] — most things are fixed quickly. If we cannot resolve it, consumers in Malta may contact the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (mccaa.org.mt).