Questions

Everything people ask before buying

If the answer you need is not here, the about page says how the guide is made, and the terms say it in legal language.

Is there an app to download?

No app-store download is required. The guide runs in your browser. Offline downloads are saved on your device and can be removed after your trip.

You can add it to your home screen if you want it to open like an app, but you do not have to.

Do I need an account?

No. You can read, start listening, buy and use a whole tour without ever making one.

Optional Google sign-in on the account page restores purchases when you change phone or clear your browser.

Can I hear it before I pay?

Yes. Press play on any stop of any tour and it starts straight away, in full. Three stops are free, on any tours you like, up to two on one tour. No payment, no sign-up.

They are real stops from the middle of the product, not a trailer cut to sound good. If you do not like the voice or the writing, you will know before spending anything.

Does it work without a signal, or abroad without data?

Yes. After purchase, download the tour’s audio and city map before you set off. Wait for the download confirmation and check it on the device you will take.

The saved 2D street map, route, written guide and downloaded narration work without mobile data inside the city’s download area. Location can work offline if your device obtains a GPS fix. Detailed online 3D maps and areas beyond the saved city need a connection. Browser storage can be cleared or evicted, so check your downloads before walking.

How long does a tour take?

Allow Valletta, 150–240 minutes; Mdina, 90–120 minutes; The Three Cities, 135–210 minutes; Victoria & the Citadella, 60–105 minutes; Ħaġar Qim & Mnajdra, 120–180 minutes. Those ranges include the narration, the walking between stops, and standing still looking at things.

Nothing has to be done in one go. The guide remembers where you stopped, so a tour can be half now and half tomorrow.

Are museum and cathedral tickets included?

No, and we take no commission on them either. Every stop is written and narrated from where you stand in the street, so the whole walk works without going inside anything.

Each tour page lists what charges admission on that route, so you can decide in advance which doors are worth your morning.

Is the narrator a real person?

The words are. Every stop is researched, written and checked by a person.

The voice is not: the narration is read by a text-to-speech model. There are two readings of the same script — switch between them in the player or on the About page. That is a deliberate trade: a mistake found on a Tuesday can be corrected and re-recorded the same afternoon, which a booked studio session cannot manage. You should know it before paying rather than after, which is why it is on this page and on the tour pages rather than in the small print.

What happens if I change phone, or clear my browser?

Your purchase is also recorded against the email address you paid with. Go to the restore page, sign in with that address, and everything you bought comes back.

If the address you paid with is not one you can sign in with, keep the Stripe receipt and write to us — we will move it across by hand.

Does it expire, or renew?

Neither. It is one payment for one tour, or for all of them. There is no subscription, nothing to cancel, and no expiry date.

If a tour you own gets new stops or is re-recorded, you get the new version at no further cost.

Can two of us listen together?

It is a personal licence, which in practice means you and whoever is walking with you — one phone with a splitter, a pair of shared earbuds, or the speaker turned up somewhere it will not annoy anybody.

What it does not cover is running a paid or organised group off one purchase. If that is what you want, write to us rather than guessing.

Do I need headphones?

They help, and one earbud rather than two is the safer choice: these are real streets with real traffic, and the narration is written so you can look at the building instead of the phone.

The phone speaker is fine in a garden or on a bastion. It is not fine inside a church.

Is my location tracked?

No. If you turn on the guided walking mode, your browser works out where you are and uses it on your device to move the map and offer the nearest stop. That position is never sent to us, because there is nowhere for it to be sent to.

The feature is optional and the whole guide works with it switched off.

What if a site is closed when I get there?

The walk still works. Every stop is written to be listened to from the street outside, because opening hours change and half of what is worth saying about these buildings is about their outsides anyway.

We deliberately do not publish opening hours or ticket prices: they change every season, and a page that gets them wrong while you are standing at the desk is worse than a page that says nothing.

Which languages is it in?

English, Italian and German, each with its own written guide and its own recording. A language is only offered once its script is genuinely translated — never machine-translated on the fly and passed off as the real thing.

Can I get a refund?

Digital content bought online has its own rules, and they are set out in full on the refund page. Beyond the legal minimum: if the audio does not work and we cannot fix it, or the guide is not what the page said it was, we will refund you.

And three stops are free to hear, on any tours, so you can find out whether you like it before spending anything.

Still deciding?

The quickest way to find out whether this is for you is to listen to one.

Start listening